White Heath

A five-star lakeside retreat on Lake Wakatipu — refined rooms, two restaurants, a bathhouse and a private gaming room for adult guests.

Book now Explore the rooms

Forty metres of shoreline and the whole lake in front of it

The Frankton Arm, with Kelvin Heights opposite and the Remarkables behind it. Second floor and above clears the willows.

The terrace the house is named for

The 1884 survey map marks the slope behind us as white heath. In a July frost it still earns the name.

The house What is here At a glance Rooms Bathhouse Events Tāhuna Book

01

A casino hotel on the lake, and a house before it is anything else

White Heath stands on 88 Frankton Road, on the terrace above the Frankton Arm, four hundred metres from the Queenstown lakefront. There were eighteen rooms here in 1968, in a single-storey motor lodge built for people driving over the Crown Range before the road was sealed. There are 61 now, across four floors, and we have been running the place as a hotel since 2009 — 17 years, and about 84,600 guests.

The name is not ours. The 1884 survey map of the district marks the tussock slope behind the building as white heath, which is what the surveyor called country that goes silver under frost and stays that way until the sun comes over Queenstown Hill. It still does. Guests who booked a lake view have been known to come down in July and photograph the other side of the building instead.

This is a casino hotel and we do not bury that. The Ben Lomond Room is a real gaming room with 28 machines and 5 tables, open midday to 1am, licensed by the Department of Internal Affairs, and restricted to people aged 20 and over. It is also one room among many. Most guests here are here for the lake, the mountains, and a bed with a view of both, and the gaming room is a door they walk past on the way to The Kawarau Room.

There is someone on the front desk at three in the morning, and they will tell you honestly when the weather means you should do something else tomorrow.
The lounge and hearth at White Heath, Queenstown
45°02′S 168°41′E · elevation 338 m · the lake sits at 310 m
02

What is here

Rooms & Suites

Rooms & Suites

61 rooms in five categories, from NZ$268. Twenty-four to seventy-eight square metres.

The Kawarau Room

The Kawarau Room

Eighty-four seats and twenty-six more on the terrace. Central Otago produce, and a menu that changes when the growers change it.

The Ben Lomond Room

The Ben Lomond Room

28 machines, 5 tables, midday to 1am. Twenty and over, photo ID at the door.

Offers & Packages

Offers & Packages

Six packages, from NZ$89 a head for a day delegate to two nights and a car up the Skippers Road.

The Sunshine Bay Bathhouse

The Sunshine Bay Bathhouse

Four treatment rooms, a 16 m lap pool, two hot tubs at 38°C on the north deck.

Meetings & Events

Meetings & Events

3 spaces, 24 to 148 square metres. Ten around a table, or a hundred and sixty standing.
03

The house at a glance

Free private parking

48 spaces behind the building

Two EV charge points

on the north wall, free to guests

Reception

staffed twenty-four hours

Check in 3pm · out 10am

later when the room allows

Breakfast included

6.30–10.30am, from 6am on request

Free wifi

the whole building and the terrace

Safe in every room

laptop-sized, in the wardrobe

Cards and cash

Visa, Mastercard, Amex, EFTPOS, NZ$

Dogs in six rooms

ground floor, NZ$45 a stay

Bicycles for guests

free; the lakeside track is flat

Ski shuttle

leaves the door at 7.40am in season

The Ben Lomond Room

midday to 1am · 20 and over

04

Rooms and suites

Five categories and 61 rooms, with a plain note on what each one looks out at. Rates are per night for two, including breakfast in The Kawarau Room and the GST.

All rooms and rates
Bracken Room at White Heath

Bracken Room

16 rooms · 24 m² · sleeps 2

The smallest rooms in the building, facing the tussock slope behind rather than the water, and priced about seventy dollars under the lake side because of it.

NZ$268per night, from Enquire
Frankton Arm Room at White Heath

Frankton Arm Room

19 rooms · 29 m² · sleeps 2

Our standard room and the one most guests end up in. South across the water to Kelvin Heights, with the Remarkables stacked behind it.

NZ$342per night, from Enquire
Bobs Cove Room at White Heath

Bobs Cove Room

13 rooms · 36 m² · sleeps 3

A 6 m² balcony with two chairs and a table wide enough for two dinner plates, not just two glasses.

NZ$418per night, from Enquire

Which one to take

If you are here to be outdoors all day, take a Bracken Room and spend the difference on the boat. If you are here for two nights and want to remember the room, take a Bobs Cove and eat breakfast on the balcony. If it is an anniversary, ask for 402 and ask the front desk what the forecast is doing first.

Check in from 3pm, out by 10am. Cots are free. Two rooms per floor are step-free from the lift with a roll-in shower.

05

Eating, bathing, meeting

The Kawarau Room at White Heath

The Kawarau Room and The Moonlight Bar

84 seats inside and 26 on the west terrace; the bar takes 54 more and stays open to midnight. 140 labels, 96 of them Central Otago.

Menus and hours

The Sunshine Bay Bathhouse at White Heath

The Sunshine Bay Bathhouse

Four treatment rooms, a 16 m lap pool at 28°C and two hot tubs on the north deck at 38°C. Free to guests, 7am to 9pm.

The bathhouse

The Cecil Peak Room set for dinner

Meetings and weddings

Three rooms: 160 standing in The Cecil Peak Room, 36 in The Kelvin Room, 10 around one table in The Lookout Room. Day delegate from NZ$89.

Spaces and rates

06

Getting around Queenstown

We are on the quiet side of the arm: two and a half kilometres east of the town centre, far enough that you do not hear it and close enough that the bus outside takes you in. The concierge desk books the boats, the ski shuttles and the Skippers Canyon transfer, and will say plainly when the Crown Range is not worth attempting.

Poplars along the shore of Lake Wakatipu in autumn
The Frankton Track, at our gate 0 m · Straight out of the car park onto the lake path. Flat the whole way in both directions.
Queenstown Gardens 1.9 km · Twenty-five minutes on foot along the water, six by car. The disc golf course is free and busier than you would think.
Steamer Wharf and the town centre 2.6 km · Seven minutes by car, or the number 1 bus from the stop outside every fifteen minutes.
Skyline Gondola, Brecon Street 3.1 km · Eight minutes. First car up at nine, last down at nine in winter.
Frankton village and the marina 3.4 km · Six minutes east. Supermarket, chandlery, and the boat ramp.
Queenstown Airport 5.8 km · Eight minutes. We meet the scheduled arrivals if you send us the flight number.
Everything elseThe full list, with times
The range across Lake Wakatipu from White Heath

Chains are carried in the shuttle from June to October and the front desk holds a set for guests driving to Coronet Peak. Ask before you go, not after.

07

Host Responsibility

The Ben Lomond Room is licensed under the Gambling Act 2003 and run to a host responsibility policy the Department of Internal Affairs holds a copy of. In practice that means a few concrete things: there are no ATMs on the gaming floor, the nearest is at reception forty metres away; there are clocks on all four walls, visible from every machine and every table; the room has windows onto the terrace and daylight reaches it; and when it closes at 1am, it closes.

We do not lend money, cash cheques or extend credit against a room account. All 11 of our gaming staff hold current DIA host responsibility certificates. Self-exclusion is available in writing, confidentially, at the duty manager’s office, and we do not ask why.

Read the full policy

Support and helplines

61Rooms & suites
17Years of hospitality
84,600Guests welcomed
★★★★★Qualmark 5 Star
3Event spaces
08

Ask us for a room

There is no booking engine behind this form and we are not going to pretend there is. A person at reservations reads it and writes back, usually the same day and always within one working day.

A person reads these between 7am and 8pm, seven days. Outside those hours the front desk is on +64 3 450 2740 and someone is always there.

Or just phone

Front desk, twenty-four hours
+64 3 450 2740

Reservations, 7am–8pm, seven days
+64 3 450 2755

[email protected]

88 Frankton Road
Queenstown 9300
Otago, New Zealand

Parking for 48 cars behind the building, free to guests, and two charge points on the north wall.

Qualmark 5 Star · est. 2009

45°02′S 168°41′E · elevation 338 m

Find us

88 Frankton Road
Queenstown 9300
Otago, New Zealand

Front desk, twenty-four hours
+64 3 450 2740

Reservations, 7am–8pm, seven days
+64 3 450 2755

[email protected]

The house

Check in

Check in from 3pm, check out by 10am.
Someone is on the desk at three in the morning.

Book now

The Ben Lomond Room is open midday to 1am, seven days. Photo ID at the door, 20 and over only.

White Heath is a casino hotel and entertainment resort at the Frankton Arm on Lake Wakatipu, in Queenstown, New Zealand. This website provides information about our hotel, gaming room, dining, events and guest services. The Ben Lomond Room offers slot machines, table games and more, available exclusively on site to guests and visitors aged 20 and over. Everything we offer happens inside the building: there is nothing on this website to play, nothing to install, and no way to gamble remotely.

For support: NZ Gambling Helpline — 0800 654 655 (free, 24/7) · Need to Talk? — 1737 · Problem Gambling Foundation — 0800 664 262 · text 8006 · choicenotchance.org.nz · safergambling.org.nz

NZBN: 9429051873604 · White Heath Hospitality Ltd · licensed by the Department of Internal Affairs under the Gambling Act 2003.